At Homerdapp Service Technology S.L.U., we respect your privacy and are committed to protecting your personal data.
This privacy policy describes how we collect, use, share, and protect the data of Clients who hire services through our platform.
Applicable legislation on Users' personal data (Personal Data Protection)
Homerdapp declares its commitment to the protection of personal data by complying with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in the processing of personal data and the free movement of such data (GDPR), and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).
1. Data Controller
The controller of your personal data is Homerdapp Service Technology S.L.U., B-21818570, with registered office at Avenida Camino de lo Cortao 14, Portal 6 Planta 0, Puerta H, 28703, San Sebastián de los Reyes, Madrid.
2. Data We Collect
• Identification data: name, surname(s), DNI/NIE or equivalent identity document.
• Contact data: address, email, phone.
• Access data: credentials, passwords (encrypted), session history.
• Financial data: bank and payment details managed through Stripe.
• Interaction data: internal messages, ratings, reviews, incidents.
• Browsing data: IP address, cookies, connection logs, device, and browser.
• Geolocation data (if the function is activated in the app).
3. Purpose of Processing
The collected data will be used for:
a) Management of user registration and account.
b) Facilitating intermediation between clients and professionals on the Platform.
c) Payment management through external providers (Stripe).
d) Fraud prevention and Platform security.
e) Customer support, incident resolution, and dispute handling.
f) Sending commercial communications related to Homerdapp (always with your consent).
g) Compliance with legal obligations (tax, accounting, consumer, and safety).
4. Legal Basis for Processing
The processing of your data is based on:
• Performance of a contract: provision of Platform services.
• Express consent: for commercial communications and use of marketing cookies.
• Legitimate interest: fraud prevention, security, and user experience improvement.
• Compliance with legal obligations: tax, corporate, and consumer protection.
5. Disclosure of Data to Third Parties
Service providers: Your personal data will be processed using HubSpot as our CRM. HubSpot complies with GDPR regulations, ensuring the security and privacy of your data.
Additionally, to optimize the personalization and effectiveness of our advertising campaigns, we use tools provided by Meta Platforms, Inc. (including Facebook and Instagram), Google Analytics, and Brevo, as well as the Meta pixel and Conversions API. These tools allow us to collect and analyze information about user interactions on our website to measure campaign performance and segment audiences.
The information collected may include actions performed on our website and, in certain cases, encrypted personal data. The processing of this data is carried out in accordance with the terms of use and privacy policies established by Meta Platforms, Google, and Brevo, which guarantee the protection, confidentiality, and security of the information through appropriate technical, organizational, and physical measures.
By accessing and using our platform, you give your express consent for the collection and processing of your personal data through these tools, in compliance with applicable law, including the GDPR. For detailed information on how Meta Platforms manages your data, you may consult its Privacy Policy.
You may also consult Google’s and Brevo’s privacy policies.
To selected professionals: The necessary data (name, service address, contact) will be communicated so they can provide the contracted service.
6. Data Retention Period
We will retain your personal data as long as the purpose for which it was collected remains, until you request its deletion or revoke your consent, and during the legally required retention periods.
7. Users’ Rights
You may exercise your rights at any time:
• Access
• Rectification
• Erasure
• Objection
• Restriction
• Portability
To do so, write to privacidad[@]homerdapp.com, attaching a copy of your ID.
If you are not satisfied with the response, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.
8. Age Restrictions
Our platform is intended exclusively for users over 18 years of age.
9. Security Measures
Homerdapp applies appropriate technical and organizational measures to protect your data (encryption, access controls, backups, etc.), and requires its providers to maintain an equivalent level of security.
HubSpot implements advanced security standards to protect your personal data against unauthorized access, loss, or alteration. We also use Brevo as a CRM tool.
10. Use of Cookies
The Platform uses first-party and third-party cookies:
• Technical and necessary: for the basic operation of the Platform.
• Analytical: Google Analytics, to improve the user experience.
• Marketing: Meta/Facebook Pixel and Brevo, to personalize advertising campaigns (requires prior consent).
You may configure and revoke your consent at any time through our cookie panel.
11. Contact
If you have any questions about this Policy or about how we process your data, you can write to us at:
• Email: privacidad[@]homerdapp.com
• Postal address: Homerdapp Service Technology S.L.U., Avenida Camino de lo Cortao 14, Portal 6, Planta 0, Puerta H, 28703, San Sebastián de los Reyes, Madrid.
